Product Subscription Management
This guide provides detailed information on registering, upgrading and managing products in the TLGeo ecosystem through GeoCloud.
TLGeo Products Overview
The TLGeo ecosystem includes 3 main products:
Geocollect 📱
Field data collection app
- Platform: Mobile (iOS/Android) and Web
- Purpose: Survey, field data collection, GPS tracking
- Integration: Real-time sync with GeoCloud
Flight Planner 🚁
Drone flight planning tool
- Platform: Desktop and Web
- Purpose: Mission planning, flight path optimization
- Integration: Import/export with Geocollect and GeoCloud
Geodesktop 💻
Professional desktop GIS software
- Platform: Windows, macOS, Linux
- Purpose: Advanced GIS analysis, map production
- Integration: Full integration with GeoCloud workspace
Product Status
Active (Green)
- Product working normally
- Full features according to subscription
- Real-time data sync
Expiring Soon (Orange)
- ≤ 30 days until expiration
- Need to renew to avoid interruption
- Automatic email notification
Expired (Red)
- Service temporarily suspended
- Data preserved for 90 days
- Need to renew immediately to restore
Not Registered (Gray)
- Product not yet activated
- Shows “Register” button
- Demo version may be available
Service Plans
Geocollect Plans
Basic Plan
- Devices: 5 concurrent devices
- Storage: 10GB cloud storage
- Forms: Unlimited custom forms
- Offline sync: 7 days
Professional Plan
- Devices: 15 concurrent devices
- Storage: 50GB cloud storage
- Forms: Advanced form logic
- Offline sync: 30 days
- API access: Basic REST API
Enterprise Plan
- Devices: Unlimited
- Storage: 200GB cloud storage
- Forms: Enterprise workflows
- Offline sync: Unlimited
- API access: Full REST + GraphQL
- Custom integration: Available
- White-label: Available
Flight Planner Plans
Starter Plan
- Projects: 5 active projects
- Flight time: 20 hours/month
- Maps: Basic satellite imagery
- Export: KML, GPX formats
Professional Plan
- Projects: 20 active projects
- Flight time: 100 hours/month
- Maps: High-res imagery + terrain
- Export: All formats including DXF
- Weather integration: Real-time data
Enterprise Plan
- Projects: Unlimited
- Flight time: Unlimited
- Maps: Custom imagery sources
- Export: All formats + API
- Weather: Advanced forecasting
- Fleet management: Multi-drone coordination
Geodesktop Plans
Standard Plan
- Licenses: 3 concurrent users
- Analysis tools: Standard GIS functions
- Data formats: 50+ supported formats
- Cloud sync: Basic sync with GeoCloud
Professional Plan
- Licenses: 10 concurrent users
- Analysis tools: Advanced spatial analysis
- Data formats: All supported formats
- Cloud sync: Real-time bidirectional sync
- Extensions: Network analysis, 3D tools
Enterprise Plan
- Licenses: Unlimited
- Analysis tools: Full GIS suite + custom tools
- Data formats: All + custom parsers
- Cloud sync: Enterprise-grade sync
- Extensions: All extensions included
- Custom development: Available
Upgrade Your Plan
When to Upgrade?
Exceeding device limits
- Frequently hitting limit
- Team expansion
- Need more concurrent users
Insufficient storage
- Capacity > 80% quota
- Rapidly increasing data
- Need long-term storage
Missing features
- Need API access
- Require advanced analysis
- White-label requirements
Upgrade Process
- Assess needs - Review usage statistics
- Contact Account Manager - sales@tlgeo.net
- Proposal and agreement - Receive detailed proposal
- Migration and training - Data migration if needed
Bundle Discounts
- 2-product bundle: 15% discount
- 3-product bundle: 25% discount
- Enterprise suite: Custom pricing
Support
Support Levels
- Basic: Email support, response 48h
- Professional: Email + phone, response 24h
- Enterprise: 24/7 support, dedicated account manager
Emergency Support
- Production down: Call hotline 24/7
- Data loss: Immediate escalation
- Security incident: Direct line to security team
Contact Support
- Email: support@tlgeo.net
- Hotline: 0363-077-359
- Sales: sales@tlgeo.net
- Billing: billing@tlgeo.net